News

Retiree thrilled as Macquarie reimburses lost $10,000

UPDATE: Macquarie Bank has ended a two-and-a-half month saga for Gowrie Mountain couple Robert and Elaine Dull by reimbursing them with $10,000.

Mr and Mrs Dull featured in a Chronicle article today detailing their struggle to have the money returned to them.

The money went missing last December during a transfer from their Macquarie superannuation account into an ANZ bank account.

An extra digit in the account number meant the money went to the wrong ANZ account.

"Macquarie Bank rang here half and hour ago," Mr Dull said earlier today.

"They said they would replace the money with interest and they would continue on the case to get the money back from ANZ.

"She apologised for this having gone on so long."

An ANZ spokesman earlier this week said Mr Dull needed to take the matter up with Macquarie.

A Macquarie spokeswoman it was policy never to discuss client confidential matters.

"We decline the opportunity to comment," she said.

EARLIER: Retiree Robert Dull is fighting the ANZ Bank to get back the money he needs for his wife Elaine's cancer treatment.

An error by his financial planner during a transfer in December could have cost the couple $10,000.

Mr Dull, 68, put $10,000 aside in his superannuation fund for emergencies when he retired in July last year.

That emergency came in October when a small spot in his wife's eye turned out to be an aggressive cancer.

Realising she would need surgery to remove the cancer, the couple in December had their financial advisor transfer two lots of $5000 from their Macquarie Bank superannuation account to a working account with ANZ.

An extra digit in the account details meant the money went to an ANZ account, but not one of the Dull's.

"They denied they had it for three weeks," Mr Dull said.

"After three or four weeks they said yes we have found the money and it is in a private account."

The operation to remove Mrs Dull's cancer could not be delayed so Mr Dull sold a bull and cattle to fund the surgery.

"That was not a part of the plan."

The cancer had grown quickly behind her tear duct, which resulted in the tear duct having to be removed.

She is now waiting to see if all of the cancer was successfully removed and what further surgery she will need.

Should the bank return Robert Dull's money?

This poll ended on 12 March 2013.

Yes - 91%

No - 8%

This is not a scientific poll. The results reflect only the opinions of those who chose to participate.

Mr Dull has approached the police and his solicitor in search of legal avenues of getting his money back.

They have been able to provide little peace of mind.

"The bank is not obligated to give the money back."

He said he understood the bank had sent a letter to the account holder who incorrectly received the money, but the cash had not been returned.

"If they can't get this money back by letters, I'm going to have to get it privately.

"It would make it a bit easier if we had the money."

ANZ senior manager of media relations Stephen Ries would not comment on whether Mr Dull would have his money returned.

"Mr Dull would need to take this up with Macquarie," Mr Ries said.

Robert and Elaine Dull are angry about the treatment they have received from the ANZ Bank
Robert and Elaine Dull are angry about the treatment they have received from the ANZ Bank Bev Lacey

Topics:  banks editors picks money toowoomba



This new property trend is emerging in Ipswich

Darren Boettcher.

Property owners seizing new opportunity

Intoxicated driver cops $1100 fine

IN COURT: A man was fined more than $1000 for driving under the influence at Redbank.

Every Monday the QT publishes the names of drink and drug drivers

50 more high rise buildings planned for Brisbane CBD

Height limits have been scrapped for Brisbane CBD

800,000 more people expected to work in city over next 20 years

Local Partners

Tensions high at pointy end of MKR's round two

WHEN an ex-vegan pacifist says "I think people that score strategically need a kick in the shins”, the MKR gloves are off.

Jungle Jay sent packing from I'm a Celebrity

I'm A Celebrity ... Get Me Out Here! contestant Jay Laga'aia with Keira.

BIG friendly giant Jay Laga'aia has been eliminated from I'm A Celeb

Carson Kressley brings 'camp' to I'm a Celebrity jungle

"I am not all Park Avenue and daffodils” ... Carson Kressley.

Meet the "campest” campmate to star on I'm a Celebrity.

Star Wars: The Last Jedi mystery already solved

FILE- This undated file photo provided by Disney shows Daisey Ridley as Rey, left, and John Boyega as Finn, in a scene from the film, \"Star Wars: The Force Awakens.\" Hasbro said it is changing its Star Wars Monopoly set after an 8-year-old girl became upset that Rey, the movie's female heroine, was not included as a figure along with Darth Vader and Kylo Ren. (Disney/Lucasfilm via AP, File) MANDATORY CREDIT

A key mystery surrounding the title of episode eight has been solved

Kids' game "full of f**king paedophiles" according to dad

A mortified dad has expressed serious concerns over an online game

Lisa Marie Presley's ex caught with child pics: court

Lisa Marie Presley, at right, and her husband, Michael Lockwood back in 2010. FILE

Lisa Marie, 49, claimed she was left “sick to her stomach”

Robert Irwin introduces Jimmy Fallon to wild guests

Robert Irwin introduces Tonight Show host Jimmy Fallon to a cuddly sloth.

ROBERT Irwin continues Steve's legacy.

Expert: Why renters, home buyers may struggle

Matusik Property Insights director Michael Matusik.

What's next for the city's housing market

50 more high rise buildings planned for Brisbane CBD

Height limits have been scrapped for Brisbane CBD

800,000 more people expected to work in city over next 20 years

This new property trend is emerging in Ipswich

Darren Boettcher.

Property owners seizing new opportunity

New suburb in the crosshairs of Coast vandals

UNDER WRAPS: Graffiti on art installations at the entrance to the newly opened Bells Creek Arterial Road has been covered up.

Vandal rechristens Stockland as something less than complimentary

ROUND TWO: Iconic building to be auctioned off

The Old Flour Mill in the Top of Town is for sale.

Historic Ipswich building up for auction this week

Ready to SELL your property?

Post Your Ad Here!