Virgin launches wireless in-flight entertainment
VIRGIN Australia has officially launched its new wireless in-flight entertainment system.
The entertainment platform is the first of its kind in the Asia Pacific region and allows to stream content to their own devices, including smartphones, laptops and tablets, through in-built wireless technology on board.
Following a successful trial earlier this year, Virgin Australia is now extending the wireless innovation across its domestic and short-haul international network. Thirty-seven aircraft are now fitted out with the new technology.
Virgin Australia Chief Customer Officer Mark Hassell said being passionate about customer service often means redefining travel.
"We know that in-flight entertainment is a key driver in customer satisfaction. Our research shows that around 90% of our customers travel with at least one smartphone, laptop or tablet," Mr Hassell said.
"We were instantly drawn to this technology because it represents a quantum change in the way entertainment is experienced in the sky. Our customers are the first in the region to be able to stream content to their very own personal device and the feedback we are receiving is fantastic.
"Wireless technology also gives us the freedom to constantly enhance the content and functionality, which is valued by customers who travel regularly on these short to medium-haul flights.
"With the origins of the Virgin brand in entertainment, there is no limit to the expertise and unique content we can leverage around the world to continually offer our customers the best entertainment in the sky."
The roll-out across Virgin Australia's Boeing 737-800 and Embraer E190 fleet will be complete before the end of the year.
Since the trial started in August 2012, the App has been downloaded close to 200,000 times.