Urban Utilities hard to get a response from

I REPORTED a water leak to Urban Utilities, from the main pipe outside my house, on Sunday, February 28.

I was told it would be attended to within 24 hours. It is now Saturday March 5.

I have water pooling on two sides of my house, running through two gardens and down through my back fence.

I contacted Urban Utilities on Wednesday, March 2 to inform them the problem had deteriorated and was told they would send a crew out that evening.

At 11pm an Urban Utilities truck and trailer pulled up across the road and reversed up 2 or 3 times (making considerable noise) before being able to decide which number they were looking for.

They inspected the site painted a circle on my grass and left.

That could have been done during the day at much less cost. Since then nothing.

I again contacted Urban on Friday, March 4 and asked to speak to a supervisor. I was told he was busy, but my phone number would be emailed to him and he would contact me.

Nothing. Surprise, surprise.

Last night one of my neighbours walked across my lawn, resulting in a very wet pair of shoes and she slipped on my steps (thankfully not injuring her).

I pay my rates on time and this is the service provided. I wonder if this problem would have been fixed earlier if the dwelling belonged to someone from Urban Utilities.

Where does a rate payer go in this situation?

Urban Utilities is a law unto itself. It is a monopoly. This is the downside of the council offloading the water to a separate company.



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