Unit dwellers find hidden costs

AN INCREASE in complaints has prompted Energy and Water ombudsman Barry Adams to warn tenants and prospective owners of “hidden” fees and charges when moving into a unit, townhouse or other multi-tenanted dwelling.

“Investigation staff have noticed more complaints coming through because sometimes a tenant or owner may not have the choice of energy provider, access to cheaper off-peak electricity or even pay for their own consumption of electricity, gas or water,” Mr Adams said.

“While these issues are not illegal, people need to be aware of the impact they may have on their household finances when moving into a multi-tenanted property.

“For example, off-peak electricity is generally not available to residents of flats and units, and means they are billed at the higher tariff rate for electricity-heated water.”

Contact EWOQ on 1800 662 837, email complaints@ewoq.com.au or visit www.ewoq.com.au to make a complaint.



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