Shoppers should know rights during mid-year sales

IPSWICH bargain hunters are being warned to pay attention to their consumer rights as retailers slash prices to tempt shoppers in mid-year clearance sales.

A number of complaints received by the Office of Fair Trading concern purchases made during sales could have been avoided if consumers were aware of their rights.

Fair Trading executive director Brian Bauer said it was important consumers remembered their consumer rights did not stop when these sales started.\


"All goods must be fit for purpose, safe, as described and have no defects - these are basic rights under consumer law that do not change during sales," Mr Bauer said.

"If goods don't meet these requirements then consumers are entitled to a remedy in either a refund, repair or a replacement.

"However, consumers must be aware that a retailer is not required by law to offer a refund or exchange purely because they have changed their mind and no longer wants the good. If you want to take an item back, be aware that a retailer can legally refuse a refund, repair or replacement if the product has been misused."

Consumers can find more information about their rights and obligations or lodge a complaint about a business or seller by visiting www.qld.gov.au/fairtrading.



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