Boss wins award for flood effort
KEEPING up customer service is a must for all restaurants rain, hail or shine.
Claire Turner forged through all of the above last year during the floods and received an international award for keeping the burgers flipping and the fries sizzling.
Ms Turner was nominated for the prestigious Asia Pacific, Middle East and Africa Ray Kroc Award after her non-stop efforts to keep up with demand in her Springfield Lakes restaurant.
The award, named after the man credited with the success of the burger-chain restaurant, is awarded to McDonald's restaurant managers for high performance.
During the floods, two nearby McDonald's were hit by flood water, forcing their closure and sending hungry customers to Springfield Lakes in search of a meal.
Her efforts were recognised by McDonald's consultant Kylie Ridge, who put forward Ms Turner for the award.
"Claire housed a number of displaced crew members and managers affected by the floods, and assisted local schools and community groups with recovery programs," she said.
"She continued to deliver the McDonald's quick service promise when two nearby restaurants were inundated with water, causing her restaurant to experience a massive volume of sales overnight."
Ms Turner said she was humbled to be considered for the award.
"Ray Kroc is highly regarded in our industry for his contribution to McDonald's success, which is why it's a real honour to receive this award," she said.
"It's extremely rewarding to have hard work acknowledged and I cannot wait to visit Japan to meet with restaurant managers from around the world."
Sales increased by 3% for the year and continued to grow into 2012, with the Springfield Lakes restaurant ranked in the top 20 in Australia.
Ms Turner received a cash prize and will travel to the Tokyo this month to attend the APMEA Ray Kroc Award Banquet.
The award acknowledges performance, operational excellence, commitment to people and building business.