About 85 Queenslanders received $142 each after the companies wrongfully disconnected their power supply.
About 85 Queenslanders received $142 each after the companies wrongfully disconnected their power supply. Scott Kovacevic

Queenslanders paid $4.5m for power outages

QUEENSLANDERS shared in more than $4.5 million in compensation from the state's electricity companies for service outages last financial year with the majority of the blackouts caused by "severe weather".

The latest guaranteed service level report, released by the Queensland Competition Authority, revealed Energex paid $3.435 million to 30,150 Queenslanders while Ergon paid out about $1.158 million to 11,000 of its customers.

The bulk of those payments - about $4.308 million - were for power outages with customers receiving $114 each for supply interruption.

About $15,789 was paid out to 274 customers after the power companies failed to attend a scheduled appointment on time while almost 2000 customer shared in $55,747 in payments when Energex and Ergon failed to give sufficient notice of planned power outages.

About 85 Queenslanders received $142 each after the companies wrongfully disconnected their power supply.

"GSL payments are an acknowledgment that residential and small business customers are inconvenienced when Energex or Ergon Energy do not meet the service standards outlined in the scheme," QCA chair Professor Flavio Menezes said.

"The QCA encourages Energex and Ergon Energy to continue to strive to meet the standards, and understands that power outages in severe weather do not mean the businesses are providing poor service to customers."



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