THE Northern Territory business at the centre of the hosing controversy has defended the employee, saying the video doesn't show the whole truth.
Darwin Tours operations manager Colin Bird told 360 with Katie Woolf while he didn't support intimidation or physical actions against people, the video was not showing the full story.
"There was a disturbance outside the shop there in Mitchell St," he said, adding police had been called.
"During that time there was food stuff which had been thrown around the front of the store, which had to be cleaned up and removed so that the shop could still trade and the 30 second or so byte of video … showed the end portion of that."
Mr Bird said he had spoken to the employee, and that "frustration" was involved.
"There was food waste on the windows, on the footpath, one of the a-frame signs had been picked up and thrown and the perceived lack of action from authorities caused him to take action that, as I said before I don't condone it and he's been spoken to about it, I just think that its about frustration, nothing was being done," he told Woolf.
Mr Bird said the reaction from other business owners had been positive, with many calling the office with words of support. However, he said the other side of the argument was also making itself heard.
"We've got a young lady in there during the day taking phone calls and bookings for other tour operators," he said.
"She's copping abuse, both via email and phone. I don't think that's fair on her at all."
Mr Bird said the video only showed one side of the story, and that there was nothing racist in the employee's actions.
"Racism isn't any part of this. … It doesn't matter if it's a black or white issue, it's a homeless issue, its an itinerant issue. It's not a race issue," he said.