Minister for Transport Rachel Nolan with Basin Pocket resident Catherine Wood. Changes are being made to the temporary Flexilink service.
Minister for Transport Rachel Nolan with Basin Pocket resident Catherine Wood. Changes are being made to the temporary Flexilink service. Claudia Baxter

No-buses trial could end soon

IPSWICH MP Rachel Nolan has called on the new Transport Minister to end the 12-month FlexiLink trial period and immediately review the controversial service.

The much-maligned service was introduced just months ago by Ms Nolan herself when she was Transport Minister.

It saw three bus routes – the 505, 510 and 523 – scrapped and replaced by a taxi service operated by Yellow Cabs.

But since its December 13 introduction the service has been dogged with complaints, with users reporting booking issues and complaining that taxis are often late, among other problems.

Ms Nolan said it was always going to be a trial at first, but said the ongoing complaints from users had prompted her to seek an immediate review from new Minister Annastacia Palaszczuk.

She said introducing the service was not a mistake, as she had an obligation to tax-payers to run cost-effective public transport, but she was unhappy that TransLink and Yellow Cabs had not delivered on what was initially promised.

“I have asked the Minister to cut the trial as soon as possible so that an evaluation can take place,” she said.

Ms Nolan said she called on the review after persistent feedback from residents, including her former teacher and Basin Pocket resident Catherine Wood.

Mrs Wood, 86, said she was against the FlexiLink service right from the start but decided to give it a go, but was unhappy with the results and logged a long list of complaints.

She said she was happy the review could be pushed forward, and hoped for one simple outcome.

“Our buses back – I can’t see anything that will work better than having a bus back at our disposal,” she said.

Another problem identified by commuters is that some people who used to catch a bus right near their doorstep somehow were not included in FlexiLink zones.

Vida Leane, 76, used to be able to catch a bus near her Bundamba home, but now has to walk more than 20 minutes to catch the closest bus.

A spokesman for Ms Palaszczuk said they had received the approach from Ms Nolan and would consider it in the coming days.



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