WHEN Terry Hands takes a 000 call, he almost never gets to find out how it ends.
He, and more than 440 other emergency medical dispatchers in Queensland, usually only get to wonder about the moments after they hang up the phone.
Not this time.
On Thursday, the day that Terry turned 52, he and his wife Veronica drove more than 100km to meet Selene Garton, Brendan Winter and their 2.58kg little man Izaya.
In a phone call that lasted less than 17 minutes, Terry guided the two new parents as Izaya surprised them with a foot-first breech birth on January 6.
"It feels really good to meet them," Terry said.
"Brendan was very, very good to talk to."
"He listened to the instructions and passed them on word for word every time.
"That helped me stay calm."
"I didn't have to try overcome somebody else's anxiety. I had enough of that inside myself."
Brendan and Selene have a lot of praise for the man who helped bring Izaya into the world via telephone.
"I was just full of adrenaline," Brendan said. "At the end of it, I was in shock."
"I couldn't thank him (Terry) enough."
Selene said it was the moment where her water broke they realised how quickly the labour was happening.
The medical staff who helped her through the birth praised her for keeping calm despite the speed and surprise of the labour.
In a nod to Izaya's unusual arrival, Selene and Brandon have nicknamed their little boy Gnarly and given it to him as a middle name.
He spent three days in hospital with mum but was happy, healthy and home in time to meet Terry. The family also got to reunite with paramedics Jennifer Lake and Damian Roche on Thursday.
"When we first got the job, we thought it was going to be pretty standard," Jennifer said.
They both assumed they'd be able to get Selene to hospital before the birth, but as updates kept coming, they realised it wasn't as easy as that.
By the time they arrived, Izaya needed just a bit of stimulation to start crying.
"We got dad to cut the cord," Jennifer said.
"He did a good job."
Both Jennifer and Damian singled out Terry for helping Selene and Brendan through the birth.
"When we got here, dad was calm, mum was calm," Jennifer said.
"I don't think that would have been quite the same if Terry wasn't so good at his job."
After the trip to the hospital, Damian wanted to make sure Terry knew he'd gotten the family through safely.
"I radioed through to congratulate him," Damian said.
"It's like a textbook case...went really well."
Selene and Brendan said Izaya, now more than a week old, was a sleepy baby who knew how to chuck a tantrum but was otherwise a quiet little guy.
Izaya's birth is one of ten 000 calls regarding an imminent birth made in West Moreton alone so far in 2016. It's the highest number of incidents outside of metropolitan Brisbane.
A total 112 such calls have been made across Queensland.
Terry said the call with Brendan and Selene was a perfect example of how to make a 000 call.
"It's important that the caller is calm, it makes the job so much easier because otherwise you have got two situations," he said.