Business

Flood insurance win after three years of heartache

STRESSFUL TIME: Shana Kimlin reflects on three difficult years since the 2011 flood waters swept through Grantham.
STRESSFUL TIME: Shana Kimlin reflects on three difficult years since the 2011 flood waters swept through Grantham. Claudia Baxter

GRANTHAM residents Shana and Warren Kimlin have finally received their insurance payout from the 2011 floods after three years of battling bureaucracy.

The Kimlins were at ground zero when their home and lucerne farm was hit by the floods.

While their home was damaged, their major insurance battle with WFI Wesfarmers has been over their farm shed. And they only finalised their insurance claim on January 2 this year.

"We had to go through their internal disputes resolution section a number of times and we also had to go through the Financial Ombudsman's Service (FOS) who determined in our favour back in February 2013," Ms Kimlin said.

"But still the insurance company was a pain in the butt and we had to approach FOS twice after that.

"A lot of our irrigation pipes were washed away, twisted and damaged because of the turbulent water that came through, but they declined us on that because they weren't stored in a secure enclosure.

"With our farm shed, the water went underneath the concrete slab and washed out the gravel from underneath. WFI originally declined our claim because they classed the washing out of the soil underneath as erosion.

"You can get over the disaster event, but we couldn't get over the bureaucratic bungles ... and the aftermath of the disaster.

"I had to have medication and go for counselling, and it all came back to the stress from the insurance company and council."

Ms Kimlin said Lockyer Valley Regional Council "dumped contaminated soil" on their land after the flood clean-up.

"They dumped soil with huge blue metal rocks and other rocks, car bumper bars and car parts, timber and tin ... all without our permission."

She said council "took a way a couple of mounds and buried the rest on our farm".

Lockyer Valley Mayor Steve Jones said there was rubbish everywhere after the floods and that "the army, volunteers, council and people with machinery from everywhere" all worked to move materials from roads, reserves and people's yards.

"They put them on a piece of cultivation, which was theirs (the Kimlins). But I know that there was work done by council to remove some of that," he said.

Ms Kimlin said council had also told residents on ground zero they would "receive a 100 % rates remission" for the first six months of 2011.

But she said she was not given the concession, so took the issue to the ombudsman.

"After two and a half years, the council said they would refund our rates, provided we signed a confidentiality agreement not to speak about our experience.

"When I am right, I never give up. I like to see the truth come out in everything and justice done."

Cr Jones conceded "there was a long ongoing battle with Kimlins" on the rate concessions.

"There was criteria you had to meet to get that concession and, at the time the Kimlins applied, they didn't meet the criteria.

"In the finish, council did give them some concession," he said.

Topics:  editors picks flood insurance grantham



Generous pay cheque for dull ideas

Australia Post.

I wouldn't mind $4.4 million a year

EXCLUSIVE: CFMEU mining boss reveals why he backs Miller

HITS AND MEMORIES: Bundamba MP Jo-Ann Miller MP with some of her favourite QT posters.

'She works her arse off in the local community. The people love her'

Sportsbet installs LNP as favourites at next election

SPEAKING OUT: Sean Choat agrees with Sportsbet on the LNP being favourite to form government at the next state election, but says the party must learn lessons from the past.

Choat agrees with bookies but insists lessons of past must be heeded

Local Partners

Un-American tale makes Lion weakest link in Oscars line-up

PSYCHOLOGY researchers find US films and actors most likely to win accolades at the Oscars.

Can rightful winner Midnight take out golden Gosling in Oscars?

Can Lion pip La La Land at the post in this year's Oscars? Sunny Pawar (pictured) helped bring a powerful film to the big screen.

WILL Aussie film Lion triumph or will popular La La Land prevail?

Living End, Grinspoon stars hit stage for American Idiot

Chris Cheney of The Living End stars in the Australian production of Green Days musical American Idiot at Brisbane's QPAC Theatre.

TAKE a look behind the scenes of Green Day's American Idiot musical

Samuel L Jackson dismisses La La Land ahead of Oscars

Ryan Gosling and Emma Stone in a scene from the movie La La Land.

Hollywood actor and Oscars voter says Denzel should win top gong

Live performance of Sci-fi classic to open Science Festival

Qld Symphony Orchestra perform live to 2001: A Space Odyssey.

Festival will host A Live Presentation of 2001: A Space Odyssey.

Former Family Matters stare accused of child abuse

Reginald VelJohnson, left, and Darius McCrary arrive at the TV Land Awards on Sunday, April 19, 2009 in Universal City, Calif.

Darius McCrary has been accused of child abuse

The trick homeowners are using to buy more properties

Chantelle Subritzky leaves her home each week for Airbnb guests.

Queenslanders are going down this path to help pay their mortgages

Stunning home blends South Pacific beauty with Orient style

Immaculate residence with two outdoor living areas

WARNING: 'Sardine city' is on Ipswich's horizon

CONCERNED: The implications of the State's move to denser housing developments has Cr David Pahlke up in arms.

But Antoniolli says council can manage State's denser housing edict

Grand re-launch for new Nolan's Corner

GRAND PARTY: Wayne Kemp and Angela Love from Poison Arrow, Eliza Woodruffe from Limestone Emporium, Tess Claris from Voice Hair and Beauty and Kim Schubel from Schudio will all be at the grand launch party.

A feat worth celebrating

$140k damage: landlord says property trashed, contaminated

He had what he calls "the tenants from hell"

Ready to SELL your property?

Post Your Ad Here!