Insurance meeting emotional
EMOTIONS have flared at an Ipswich community meeting for flood-affected people.
Co-ordinated by the Insurance Council of Australia (ICA), the Financial Ombudsman Service and Legal Aid Queensland, the meeting was intended to be a forum for policy holders to raise insurance issues directly with the industry.
Many of those attending said they had been left in limbo, told they would have to wait for a hydrologist’s report before their insurer would rule on their claim.
North Booval father of two Tony Ding was among close to 200 who packed into the WG Hayden Humanities Centre.
The 50-year-old said his home in David Street had been fully inundated during the January floods.
“We have no ceilings, walls or carpet,” he said.
“Me and my family are sleeping at a friend’s house and feel like gypsies.
“Our insurance company doesn’t want a bar of us.”
Legal Aid lawyer Loretta Kreet urged those whose claim had been knocked back to seek legal advice.
“Insurers have a duty to act honestly,” she said.
“If they don’t there may be avenues to follow.”