POWER WOES: I regret becoming a customer of a company that treats customers in such a way.
POWER WOES: I regret becoming a customer of a company that treats customers in such a way. David Nielsen

Hounded after move to new power supplier

WE ALL know electricity prices have gone through the roof.

It is not only the cost of the product but the unscrupulous methods used by these providers in the conduct of their business.

For a few years, I was with Origin Energy and Centrelink was taking $35 a fortnight from my pension and remitting it to Origin Energy to cover my electricity bill which always was in credit.

Due to the incredible heat last summer, I found myself using the bedroom air conditioner much more than I wanted to and knew that I would most probably have a debit when the bill arrived.

This happened and I received a bill account in March showing $66 due.

Since the bill had been issued, Centrelink paid another $35 to the account which left $31 dollars outstanding.

As my next pension was due, I knew the balance would be paid on that date.

To my surprise, in the week after the bill was due, I received a bill for $55 and, naturally, I phoned for an explanation.

A female in a foreign call centre informed me the extra was a penalty for not paying the account back in March.

I explained I had, for years, been having payments made by Centrelink towards my account and Origin Energy records would confirm that and they would have revealed a Centrelink payment would be credited to my account, thus paying the balance of the account.

In disgust, I hung up and changed over to AGL.

I phoned Origin Energy and informed them I no longer wanted them as my supplier and was informed the $55 bill should never have been sent and the girl at the call centre should have told me to continue as usual.

I then received an account for $142 from Origin Energy which one week later went to $155.

I am being harassed day and night by a collection agency making threats if Origin Energy isn't paid.

I would still be an Origin Energy customer if it wasn't for the foreign call centre and I regret becoming a customer of a company that treats customers in such a way.

DOUG MOSES

Address withheld



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