My ant-ridden wedding nightmare
AN Ipswich couple say they spent their first night as husband and wife in an ant-infested bed after what was supposed to be their dream wedding at the Mercure Resort turned into a nightmare.
Bradley and Michelle Cameron said they chose the Carrara resort, which promotes itself as an ideal wedding venue "nestled beside the picturesque Palm Meadows Golf Course", as the venue for their ceremony and reception for 56 family and friends because it was a "special place" for them both.
"Let us create your dream day with everlasting memories," the resort says on its website.
But the Camerons, who saved about $10,000 for their celebrations, say the resort failed to live up to its hype.
The couple, who booked an extended stay at the resort as part of their wedding, were moved to a different room the day of the ceremony.
They say the room had "ants everywhere" and that the ants "infested" the wedding dress and their bed.
"When we complained, we were given a can of Mortein to fix the problem," Mrs Cameron said.
She said the couple had a "dreadful night's sleep" on their wedding night because they were bitten by ants.
Other problems included:
* The resort tried to charge them a $60 early check-in fee for the room they moved to the day of the wedding.
*The room had no power for almost an hour when the bride was due to have her hair and makeup done by a professional charging by the hour.
* A basket containing bread rolls for all 56 guests at the reception was "dumped" on the bridal table by a staffer who said "there you go, there's your bread rolls".
* They were told free breakfast the day after their wedding was only for one of them and they would have to pay for the second breakfast.
* They were not allowed to the golf course to take wedding photos despite assurances they would be able to.
* Reception guests were made to walk upstairs to make their own tea and coffee at an urn in paper cups.
* A tribute table of huge sentimental importance to the couple wasn't positioned and decorated as their wedding planner had promised - "family and friends had to do it instead and were almost late for the ceremony themselves" Mrs Cameron said.
"The list goes on and on," she said.
Mrs Cameron said the resort offered them a complimentary dinner for two after she wrote to them on Tuesday to voice her disappointment, but it "would cost us more in petrol than what the dinner was worth".
Mercure Resort general manager Tom Bloomfield said while there were some "minor service issues" regarding the couple's wedding "they were dealt with".
Mr Bloomfield said "most of the points" the Bulletin raised with the resort were "incorrect" but declined to elaborate.
"Our team have acted professionally throughout and we have since provided a proportionate gesture to the customers, which has been accepted," he said.
"We are naturally disappointed to hear these guests were dissatisfied with their experience, especially as we have gone to considerable lengths to look after them on their special occasion."
Mrs Cameron said late last night the resort had contacted the couple after speaking to The Bulletin to offer them a refund on their bar tab and accommodation.
"I believe that is what it should have been in the first place," Mrs Cameron said.
"At least we now feel we have been heard."