QUESTIONS: There has been a lot of questions about why some consumers are not getting the internet speeds they expected.
QUESTIONS: There has been a lot of questions about why some consumers are not getting the internet speeds they expected. Tobi Loftus

Getting up to speed with the NBN network

BUILDING a national broadband network is a once in a lifetime opportunity, and an initiative of this scale and complexity comes with many challenges.

With one in two Australians now able to connect to the NBN network through a service provider of their choosing, there has been a lot of questions about why some consumers are not getting the internet speeds they expected.

There is usually one of two reasons for this. The first is the consumer being unaware of the speed options available to them or how the maximum allowed speed is typically not guaranteed and can vary depending on a number of factors. The second is due to the way the network is designed and whether it is operating properly.

This latter reason becomes a bit complicated as the network is like a three-link chain and each link can affect the speed. The first link is the equipment and wiring in the home, the second is the NBN's access network, and the third is the service provider's network. More recently, one of the more commonly discussed reasons for slow speed is the amount of speed capacity between these last two links as it is dependent on what the service providers purchase from the NBN.

Service providers pay two charges to use the NBN's portion of the broadband network. One which allows their customers to access the NBN's network and one that determines the collective amount of data that flows between our two networks at a given point in time.

On the latter charge, if the service provider doesn't purchase enough, it can affect every one of their customers in an area, especially in the evenings when many people are accessing the internet at the same time.

Each week, the NBN completes network construction on roughly 100,000 new homes for more than 45 different providers to begin advertising and selling their broadband service.

We are committed to listening to the community's feedback, continuing to educate consumers on what they need to know before connecting to the network, and to make improvements to our internal systems and processes so that we can offer a better experience for everyone.

BILL MORROW

CEO NBN



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