Passengers complain about delays
MORE changes could be on the cards for the new FlexiLink taxi service after Ipswich seniors voiced their frustrations at the system at a meeting yesterday.
Facilitated by Mayor Paul Pisasale, the meeting saw about 30 pensioners give Ipswich MP and Transport Minister Rachel Nolan their feedback on the service.
No positive feedback was given during the two hour meeting with the group at the Ipswich Civic Centre tearing into FlexiLink with plenty of complaints.
Ms Nolan listened to the criticisms, including the long delays on the booking phone number, the coverage of the taxi zones and the costs of making repeated calls to the service.
She then told the group she would look to make changes to the system as a result, but said the decision to scrap the three bus routes FlexiLink replaces was still the right one.
“I’m really worried to hear that you ring up and wait a long time and the place that your calls are going too isn’t working very well – that’s not how it’s intended to work,” she said.
“I will do two things in response – the first is I will meet with Yellow Cabs again... I will ensure the number you are ringing is better staffed so that people get a proper service.
“I intend to provide a free call number because people have complained about the costs, particularly from mobile phones.”
Cr Pisasale, who helped run the meeting, said it was important that Ipswich’s residents should not be disadvantaged by any changes to public transport.
He said Ipswich’s pensioners should not be left behind.
Michelle Radunz, whose husband Ray Radunz conducted a week long count of one axed bus route that revealed higher patron numbers than TransLink suggested, said they were disappointed with the meeting.
“We feel like it was PR stunt for the Minister,” Mrs Radunz said.
Other residents said that they had chosen houses or retirement homes to live in specifically because at the time of purchase they were near one of the three axed bus routes.
FlexiLink and a raft of changes to Ipswich’s bus timetables came into effect on Monday.