Families chase money and sheds after company does a runner
MORE unhappy customers of Patios and Sheds Ipswich have come forward following yesterday's front page story detailing the struggles of an elderly couple.
The business, which used to trade out of an address opposite the Ipswich Showgrounds on Warwick Rd, has been uncontactable since the gates were locked by the landlord in early January.
Several customers have since come forward, claiming to have paid deposits to the company for shed, garage door or car port kits, only to be left in the dark as to when they might receive the product.
Barellan Point couple Scott and Chantelle Darrell paid more than $20,000 in deposits for a large shed job totalling more than $35,000, but have been unable to make contact with the company for several months.
The couple handed over the deposit in July last year and, despite having a slab laid down in preparation for the shed, have not received the materials or heard from the company.
Mrs Darrell said she and her husband started to worry when they were not informed on the progress of the job.
"Months passed by and we'd heard nothing," she said.
"My husband got onto them and onto them again.
"They got someone to come out and lay the slab, and then they disappeared."
The Darrells have complained to the Office of Fair Trading.
They have also pursued the matter with The Shed Company, which had a franchise agreement with the Ipswich business for several months last year.
According to representatives from The Shed Company, the agreement was terminated on October 28, 2014.
Raceview residents Lisa and Nathan Stephen are also out of pocket, having ordered a car port from Patios and Sheds Ipswich last November. The couple paid a deposit of $1830, after which, Mrs Stephen said, the lines of communication broke down.
After being told that the business had opened another office at the Ipswich Corporate Centre on East St, the Stephens also went there, only to find the premises deserted. The QT also visited the office yesterday, but it was locked and unoccupied.
The Office of Fair Trading has confirmed it is investigating Bundamba couple John and Val Vogel's complaint against Patios and Sheds Ipswich.
In what could be a breakthrough for the Vogels, an Ipswich garage door installer has offered to install a set of doors for free, provided someone can come forward and supply the materials.
Anyone willing to assist should phone the QT on 3817 1790.