Elderly not taken for free ride by Translink
THE most financially-challenged demographics in our society are the elderly.
They are continually challenged by the rising cost of living.
Our governments continue to maintain high deficits, passing on their fiscal failure to their constituents.
Consider Translink concession cards for these people allow for half price fares on public transport in SE Queensland. The Government has allowed capped prices on these concession cards. After two paid trips, with more than a hour between trips and more than an hour after, further travel on any mode of transport wherever is free for the rest of the day.
However, over the past month, there has been a problem with these concession cards defaulting, charging after the first two paid fares, for the so-called, further "free" rides at random.
Those who fail to read the fine print on the go card machine, due to poor eyesight, or because of its position in broad sunlight, or just don't know the machines often default, are unaware that they have been wrongfully charged. Translink has been aware of it for over a month, that concession cards are charging these extra fares. They rely on commuters themselves to notify them. The problem has yet to be fixed.
It is expedient for commuters who have been wrongfully charged thus, to contact Translink.
Contacting Translink at our own expense, paying for the call to be reimbursed, is unconscionable.
They will reinstate the overcharge, but won't as yet fix the problem for concession cards, after a month. Incompetence reigns, in this troubled system.