Multiple services including the Springfield line were delayed for up to 45 minutes following a series of operational issues.
Multiple services including the Springfield line were delayed for up to 45 minutes following a series of operational issues. David Nielsen

Customers refunded for peak hour train delays

QUEENSLAND Rail commuters who were delayed in their travels yesterday morning will receive a fare refund.

Multiple services including the Springfield line were delayed for up to 45 minutes following a series of operational issues.

Minister for Transport Stirling Hinchliffe said customers who were delayed on the rail network between the first service and midday would receive a refund for their journey.

"There have been significant delays and crowded trains across the network particularly during the busy peak," Mr Hinchliffe said.

"It is unacceptable and we know the impact this has on passengers trying to get to work, classes and family commitments.

"Passengers are understandably angry about the delays and are demanding answers to what went wrong."

He said the refunds would take some time to process through the ticketing system - possibly several weeks, but some go card users would start to see refunds from Saturday.

Paper ticket holders can also request a refund by calling TransLink on 13 12 30.

These customers must still retain their ticket to be eligible for a refund.



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