Rail Back On Track spokesman Robert Dow is campaigning for better public transport services.
Rail Back On Track spokesman Robert Dow is campaigning for better public transport services. File

Commuters rate public transport

IPSWICH commuters can rate TransLink's performance in an online survey launched by public transport advocacy group Rail Back on Track.

The survey asks commuters to assess the frequency, reliability, accessibility and overall performance of bus, rail, City Cat and Go Card services.

Rail Back on Track spokesman Robert Dow said the survey gave commuters the chance to directly get their views across to TransLink.

The Goodna campaigner said the results would be sent to TransLink once the survey closed, on December 16.

The annual survey, in its fifth year, was changed from a small focus group to a web-based questionnaire to make it more accessible to the public.

"The survey is web-based and all public transport passengers on the TransLink network in south-east Queensland can complete it," Mr Dow said.

"The survey is anonymous and quick to complete."

While the previous year's survey had been taken into consideration by TransLink, Mr Dow believes opening up the survey on the internet will give it more weight.

Along with official feedback channels, Mr Dow said the survey was the best way to critique TransLink's services.

"We think this time we will be hard to dismiss because we have such a large number taking part," he said.

So far 150 commuters had completed the survey, providing some insightful feedback.

"It's good because people feel something will happen to their comments and we will forward the feedback on," Mr Dow said.

Mr Dow said TransLink still had some way to go with its off-peak train services arriving half-hourly on the Ipswich line.

A TransLink spokesman said customer feedback and survey results were both equally important.

"TransLink welcomes and encourages all customer feedback. Customers can provide their feedback in writing, over the phone or via our website" he said.

TransLink commissions nearly 3000 independent customer satisfaction surveys each quarter.

To access the survey go Railbot Forum.

 

TRANSPORT QUIZ

  • How reliable is the Go Card system?
  • Do TransLink services run often enough?
  • How often do you use public transport?


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