FULL OF BEANS: Zarraffa's West Ipswich franchisees Scott and Nicole Penrose, winners for Best Customer Service.
FULL OF BEANS: Zarraffa's West Ipswich franchisees Scott and Nicole Penrose, winners for Best Customer Service. Rob Williams

Coffee service is the best in Ipswich

WE ASKED our readers where in Ipswich they got the best customer service, and just like the last poll, it was a new kid on the block who took the gold.

Zarraffa's at West Ipswich got the most nominations, a business that has been open less than a year opposite Bunnings on Brisbane St.

Husband and wife owners Nicole and Scott Penrose opened the business in February and have gained a loyal following, especially in the mornings with the drive-thru proving popular with people on their way to work or school.

"This win is a direct reflection of myself, Nicole and the staff here," franchisee/owner Scott Penrose said.

"The people who own the store are working here every single day. It's important for customers to see everything we do has to reflect what we're about.

"It's not hard to do, it's about taking the time to engage with customers. Knowing their name, their favourite coffee... that speaks volumes.

"We've always tried to focus on quality and customer service.

"We don't hand anything out that we wouldn't pay for ourselves. They are the two things that if you get right, then people will return, and enjoy their experience."

You too can show support for Ipswich and grab yourself a share of $10,000 in Gift Wallets to spend at over 300 participating businesses.

There is still one more prize to be won, and it's the big one.

Yup, $5000 is up for grabs and it could be yours. What would you do with five big ones in your pocket to spend?

Have you got your entries in? You can drop off your entry forms in the barrels at Riverlink, Brassall Shopping Centre, or drop them in to the Queensland Times in West Ipswich.

Every shopping trip you make in Ipswich means you are supporting local business and if you win, you can spend that money at any participating City Pride businesses, so the choice is yours.

Check The Queensland Times Facebook page for the next poll and place your vote to show support for your favourite local businesses.

City Pride - it's all about supporting our local family owned businesses and getting behind Ipswich.

How you voted:

  • Zarraffa's West Ipswich
  • Booval Second Hand Furniture
  • Florrey Bel Coffee Shed
  • MAS Automotive
  • Dusty's
  • Hoe Inn
  • Caring Angels
  • C.J. Vogler
  • Tower Central Cafe
  • Goodna Produce


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