Business

City Subaru dealer proud to offer capped-price servicing

TOP EFFORT: Assistant sales manager Jonny Box, sales manager Sam Wolff and sales consultant Joshua Deane celebrate a recent Llewellyn Subaru award.
TOP EFFORT: Assistant sales manager Jonny Box, sales manager Sam Wolff and sales consultant Joshua Deane celebrate a recent Llewellyn Subaru award. Rob Williams

EARLIER this year Llewellyn Subaru took out the prestigious National Subaru Dealer of the Year Award. Recently Subaru introduced a capped-price servicing program and Subaru's new generation WRX family achieved all-time record sales of 691 in April, according to official VFACTS sales figures.

The sales figures smash a 15-year record of 469, established in 1999. Llewellyn Subaru is excited about the success and initiatives but committed to working hard to provide the best service and customer care for which it is renowned.

"Llewellyn Subaru is delighted to introduce the capped-price servicing program which underlines Subaru's 'All 4 the Driver' customer commitment. The program will apply to vehicles throughout their lifetime, not just the three-year warranty period. The program is retrospective, covering Subaru vehicles back to model year 2006," Wade Llewellyn, dealer principal said.

"Subaru has long been renowned for reliability, durability and retained value and our capped-price servicing program is clear proof that we have every faith in the long-term integrity of our products," Subaru Australia managing director Nick Senior said. Mr Senior said the initiative showed Subaru was proactive in taking positive customer experiences to a new level.

"This program is designed to give customers transparency around scheduled service costs," he said

The idea behind capped-price servicing is about setting a maximum price that a customer will be charged by a participating Subaru retailer on the applicable Subaru vehicle for each standard scheduled service.

"Customers will always have the comfort of being able to identify the maximum amount that they will pay for their next scheduled service," Mr Senior said.

"While the capped prices are subject to change, customers have the peace of mind of knowing that if they bring their vehicle to Ross Llewellyn Subaru or any participating authorised Subaru service centre, they will not be charged more than the current published capped price for the specific service interval."

Terms and conditions are available online at subaru.com.au, or via Subaru's customer relations department and at Llewellyn Subaru.

The capped prices will include all items required as part of the standard scheduled service, as set out in the maintenance schedule of Subaru's warranty and service handbooks. These include labour, genuine parts, factory-specified oils and fluids, and even the environmental levy and supplies charge, which includes items such as oil and waste recycling.

Llewellyn Subaru took out the National Subaru Dealer of the Year award based on the fact that it was number one in vehicle sales, service, parts and accessories. It was also granted because of its high level of customer satisfaction, a fact that Mr Llewellyn is proud of.

"It was a team effort to gain this award and we are selling a vehicle that in Australia enjoys the highest market share worldwide. The capped-price servicing is another great reason to choose a Subaru and is a real benefit to our many customers who have made that decision," Mr Llewellyn said.

Llewellyn Subaru has been selling and servicing new and used vehicles in the Ipswich area for more than 10 years. The dealership was established almost 21 years ago. Founded by Ross Llewellyn, who enjoyed several decades of dedicated service to the motor vehicle industry, today son and dealer principal Wade Llewellyn is at the helm.

"Our state-of-the-art modern showroom and large display areas allow customers to casually browse the great range of Subaru vehicles. The expert after-sales service enhances your experience with us," he said.

Topics:  ashley jones better business ipswich business opinion



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