REVEALED: Major health fund leaving Riverlink

Riverlink shopping centre will no longer have a Bupa kiosk after May.
Riverlink shopping centre will no longer have a Bupa kiosk after May.

THERE will be no Bupa centre in the Ipswich CBD after the Riverlink kiosk closes in just over two weeks.

Bupa confirmed its kiosk would close on Friday, May 5 and would reopen as a larger store more than two weeks later at Orion Springfield on May 24.

"Decisions like these are never easy," a Bupa spokesperson said.

"While the kiosk has been an important part of how we have traditionally serviced our local members, unfortunately it was just no longer sustainable for us to continue trading at our current location given more and more people in the area are choosing to interact with Bupa over the phone or online."

More and more people accessing Bupa online and via phone has forced the closure of the Riverlink kiosk, a spokesperson has said.
More and more people accessing Bupa online and via phone has forced the closure of the Riverlink kiosk, a spokesperson has said.

The Bupa spokesperson said while it understood customers' concerns, there were other ways to get in touch with the health fund and make payments.

"We understand the inconvenience that this may cause some people in the community and try to minimise impacts to customers as much as we can," they said.

"For customers that can't travel to Springfield, or do not wish to interact with Bupa over the phone or online, claims can always be submitted via mail, while payments can be made at Australia Post."

Sadliers Crossing resident Lorraine Clark has been with Bupa for more than four decades.

While disappointed with the move she said she wouldn't be changing health funds.

"I know I can make payments at the post office but it doesn't help if you have a question)," she said.

"I will drive if I have to but it's a long way to go for some people (to Springfield).

"I know people like my mother-in-law, who is 95, can't use the internet and prefer to speak to a person face-to-face."

Ms Clark said Bupa was there for her when both she and her late husband had cancer.

"My husband had lung cancer and they did everything for him, I can't fault them," she said.

"Two years ago I was diagnosed with cancer as well and they have been brilliant."

A Riverlink spokesperson confirmed the health fund was leaving, but said Medibank would stay.

"Riverlink customers are able to access an alternate private medical fund at Riverlink in Medibank private," they said.

Other south-east Queensland Bupa locations include:

  • SPRINGFIELD, Orion Springfield Central (from April)
  • BRISBANE CBD, 91 Adelaide St (cnr Albert St)
  • CARINDALE, Westfield Carindale
  • CHERMSIDE, Westfield Chermside
  • GARDEN CITY, Westfield Garden City
  • INDOOROOPILLY, Indooroopilly Shopping Centre
  • LOGANHOLME, Logan Hyperdome

Topics:  bupa business health riverlink

FATAL CRASH: Motorbike rider dies after serious accident

Ambulance with lights on

Photo Tony Martin / Daily Mercury

The man died on scene when a motorbike and a car collided.

The best places for lunch in Ipswich

A number of readers voted Brassall Seafood and Takeaway as the best place to grab lunch.

WE ASKED you where your favourite place to go for a local lunch is

Why these Ipswich teams are recharged for state league

Force co-captain Bree Farley (middle) keeps her teammates focused during Ipswich's comprehensive victory over Toowoomba on Saturday night.

Force basketballers have positive impact

Local Partners

Amy and Tyson Murr feast on My Kitchen Rules win

Controversial Queensland siblings secure $250,000 prize after out-cooking Valerie and Courtney Ferdinands in MKR finale.

Sam Thaiday stars in Broncos’ carpool karaoke

Sam Thaiday makes people laugh

What's on the small screen this week

My Kitchen Rule's mother and daughter contestants Valerie and Courtney.

MY KITCHEN Rules grand finalists face off and Love Child returns.

Ipswich serves up two home cooks for MasterChef auditions

CHASING A DREAM: Ipswich father Ben Ungermann, 32, has auditioned for the ninth season of MasterChef.

Dad of three makes it in front of MasterChef judges

Anthony LaPaglia steps out with new fiancee

Anthony LaPaglia.

Actor Anthony LaPaglia engaged to much younger girlfiend

Ronan Keating a dad for fourth time

Ronan Keating and Storm Keating.

Bouncing baby boy for Boyzone star

Falling rents could spell doom for housing prices

What if I told you housing in Australia was getting cheaper?

Couple gets rich renovating run-down city homes

RENO RADICALS: Baden and Nelson Marino-Hall have turned three Toowoomba homes around for profit, saying the Garden City was a haven for renovators like themselves.

The couple has already turned around three homes

Townhouse pitch raises questions over 'high density'

BIG PLANS: Residents have a chance to offer their opinion on plans to build 42 townhouses at Raceview.

Developer plans 42 townhouses for Ipswich suburb

7 million dollar city homes for sale right now

3 Keira Court, Blue Mountain Heights.

Here are seven of Toowoomba's best, and most expensive, houses

'Raping and pillaging': Landlord's anger with nightmare cost

Chris Duane, who is chairman of the body corporate for Terralina Court, says insurance companies are charging too much for premiums.

BODY corporate boss unleashes on huge costs dumped on home owners.

Ready to SELL your property?

Post Your Ad Here!