Tourists are finding themselves caught in Bali, or unable to fly, after a volcanic ash cloud developed over the Indonesian island.
Tourists are finding themselves caught in Bali, or unable to fly, after a volcanic ash cloud developed over the Indonesian island. Scott Powick

Flights resume as Bali ash cloud clears

UPDATE: FLIGHTS in and out of Denpasar Airport in Bali have resumed after an ash cloud caused cancellations earlier today. 

A spokeswoman from Tiger Air said the latest meteorological advice was that conditions in the area had improved. 

"All passengers booked originally to travel on services to/from Bali today/tomorrow and moving forward, are advised to check in for their scheduled services as per normal unless otherwise notified by the airline," she said. 

"As a knock on effect of the ash cloud situation overnight there will be a few delayed services today (three).

"The airline apologises for any inconvenience caused for passengers affected by any delays and is working hard to get passengers to their destination as soon as possible, however safety always comes before schedule.

"TT1 Melbourne-Bali will depart this morning with a revised departure time of 10.05am (60 min delay)."

A Jetstar spokeswoman said the airline had also resumed flights, however, she added there would be some delays due to it  being the busy school holiday period. 

"As it is school holidays our whole network is extremely busy, so it may take us some time to get everyone on their way," she said. 

"We'll continue to monitor the movement of the ash cloud from Mt Rinjani and provide updates should conditions change."

Virgin Airways has now also resumed flights and has released a statement with flight specific advice which can be viewed here.

EARLIER: AUSTRALIANS travelling to and from Bali have again been forced to wait as a volcanic eruption keeps planes from taking off or landing in the tourist hotspot.

Jetstar, Virgin and Tigerair have each been forced to cancel flights after Mt Rinjani near Lombok popped its top, creating a volcanic ash cloud in the skies above the Indonesian island.

Virgin has cancelled flights two flights bound to and from Bali on Wednesday: VA41 - Brisbane to Denpasar, and VA65, Sydney to Denpasar.

Jetstar meanwhile has confirmed it will resume flights to Bali on Wednesday, with an update to come later in the day.

It comes after the budget carrier was forced to cancel seven flights on Tuesday.

Tourists may be forced to spend more time in Bali.
Tourists may be forced to spend more time in Bali.

In a statement, Jetstar said it was now considering "what additional flights can be scheduled to get people to their destinations".

"As it is school holidays our whole network is extremely busy, so it will take us some time to get everyone on their way.

"If they choose to, customers booked on flights to or from Bali on 27 and 28 September will be able to get a credit voucher for their flights or move their flights to/from Bali within the next 28 days without paying a booking change fee or fare difference."

Tigerair is yet to give an update on Wednesday, after cancelling four flights to and from Bali on Tuesday.

In a statement, Tigerair "sincerely apologisees" to affected passengers.

"Weather conditions are outside the airline's control and safety always comes before schedule," it said.

"We continue to monitor the situation closely and will keep customers updated via SMS and email as soon as new information becomes available.

"Tigerair Australia will resume normal operations to and from Bali as soon as it is safe to do so."

 

WHERE TO GO FROM HERE?

 

JETSTAR

Updates / travel alerts

http://booknow.jetstar.com/FlifoSearch.aspxCheck your flight here

Key contacts:

  • Free Skype call: JetstarAirways (search for this Skype ID)
     
  • Australia: 131 538
     
  • Singapore: (65) 6499 9702
     
  • Indonesia: +62 803 852 9779 (Charges apply, in English, Monday to Sunday, 24 hours). Using an Indonesian (local) SIM card.
     
  • Indonesia: 001 803 852 9779
     
  • Indonesia: 001 803 852 9779 (Charges apply, in English, Monday to Sunday, 24 hours). Using a non-Indonesian SIM card in Indonesia (ie global roaming). You must manually connect to the Indosat mobile network.

 

Virgin Australia

Updates / travel alerts

Check your flight here

Guest Contact Centre on 13 67 89

 

Tigerair

Travel alerts / updates

Key contacts:

Tigerair Australia contact within Australia: 1300 174 266

Dialing within Denpasar, Indonesia
- 00161732952104
- 00861732952104
- 00761732952104
- 00961732952104
Numbers are specific to telco provider.
Please attempt each until you are connected. 

Dialing outside Australia and Denpasar, Indonesia: +61 7 3295 2104

 

Denpasar Airport arrivals | departures

Stranded? CHOICE's advice on what to do (dated 2015)



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