Premier Anna Bligh comforts flood victim Liz Robinson at the Showgrounds evacuation centre.
Premier Anna Bligh comforts flood victim Liz Robinson at the Showgrounds evacuation centre. David Nielsen

Bligh hits out at insurance firms

QUEENSLAND Premier Anna Bligh spoke out against hard-nosed insurance companies yesterday as she comforted Ipswich's now-homeless flood victims.

As Ms Bligh toured the Ipswich Showground evacuation centre, where dozens of people are still taking refuge, there was one question on people's minds.

How can insurance companies treat loyal customers so poorly?

“At the moment, the overwhelm- ing feeling from people affected by floods is frustration with insur- ance companies,” Ms Bligh said.

“There is despair here because people have paid insurance diligently for years only to find they are not covered for this type of flood,” Ms Bligh said.

“There should be a national standard of flood insurance, which is very clear, so people know what they are covered for.

“There are some big public policies that will come as a result of this flood, and a national definition of flood insurance must be one of them.”

Ian and Lisa Bush's house in Wulkuraka was inundated in last week's floods and the couple said their insurance provider was no longer returning their calls.

“Apparently they are now sending in a meteorologist or something to assess our house, even though it was gutted by the floods,” Mr Bush said.

“They are giving us the run-around, and it's the last thing we need when we are homeless.

“We don't have to pay our loan for two months, but our house will take six months before it can be lived in again.

“We have cover for floods, but apparently we don't have the right flood cover. It's ridiculous.”



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