YOUR SAY: Disability access at airport is taken seriously

I'M SORRY to read about the difficulties Peter Chapman experienced when assisting his elderly mother at Brisbane Airport recently.

I can assure you Brisbane Airport takes disability access very seriously and we aim to provide facilities that promote accessibility for all members of the community.

We work in partnership with many Disability and Community Groups who are aware of these arrangements, however we understand that some people may not realise what's available, especially if they've never had to access these facilities before.

Below are some tips that I hope your readers will find helpful:

Disabled parking bays are available in all car parks as well as six dedicated parks on the Public Arrivals/Departures Road at the Domestic Terminal.

These parks are located in the centre of the road near the elevators and directly under the covered Skywalk.

We strongly recommend that people with limited mobility use the lifts to access the Skywalk instead of crossing the two ground level roads, as the Skywalk is covered, has numerous seating rest points and avoids all traffic.

To ensure the disabled parking bays on this road are reserved for those who need them, you do need to display a Valid Australian Disability Parking Permits (ADPP) or valid Queensland Disability Parking Permit to use them.

If you don't have the required permit you can call (07) 3406 3261 between 8am and 3pm Monday to Friday to discuss arrangements, or let one of the kerbside officers know, as they have discretionary powers to allow parking of vehicles that do not display an ADPP.

Additionally, two special use emergency parking bays are located on the road directly in front of the Domestic Terminal (taxi drop off road) and passengers can request to use these bays by calling (07) 3406 3261 between 8am to 3pm Monday to Friday at least 24 hours prior to their arrival.

Our Disability Access Plan is also available online at www.bne.com.au (under Disability Access).

It's a useful document that contains further information about the services and facilities available for travellers with special needs at Brisbane Airport.

LEONIE VANDEVEN, Brisbane Airport Corporation Pty Limited

 

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