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Retiree thrilled as Macquarie reimburses lost $10,000

UPDATE: Macquarie Bank has ended a two-and-a-half month saga for Gowrie Mountain couple Robert and Elaine Dull by reimbursing them with $10,000.

Mr and Mrs Dull featured in a Chronicle article today detailing their struggle to have the money returned to them.

The money went missing last December during a transfer from their Macquarie superannuation account into an ANZ bank account.

An extra digit in the account number meant the money went to the wrong ANZ account.

"Macquarie Bank rang here half and hour ago," Mr Dull said earlier today.

"They said they would replace the money with interest and they would continue on the case to get the money back from ANZ.

"She apologised for this having gone on so long."

An ANZ spokesman earlier this week said Mr Dull needed to take the matter up with Macquarie.

A Macquarie spokeswoman it was policy never to discuss client confidential matters.

"We decline the opportunity to comment," she said.

EARLIER: Retiree Robert Dull is fighting the ANZ Bank to get back the money he needs for his wife Elaine's cancer treatment.

An error by his financial planner during a transfer in December could have cost the couple $10,000.

Mr Dull, 68, put $10,000 aside in his superannuation fund for emergencies when he retired in July last year.

That emergency came in October when a small spot in his wife's eye turned out to be an aggressive cancer.

Realising she would need surgery to remove the cancer, the couple in December had their financial advisor transfer two lots of $5000 from their Macquarie Bank superannuation account to a working account with ANZ.

An extra digit in the account details meant the money went to an ANZ account, but not one of the Dull's.

"They denied they had it for three weeks," Mr Dull said.

"After three or four weeks they said yes we have found the money and it is in a private account."

The operation to remove Mrs Dull's cancer could not be delayed so Mr Dull sold a bull and cattle to fund the surgery.

"That was not a part of the plan."

The cancer had grown quickly behind her tear duct, which resulted in the tear duct having to be removed.

She is now waiting to see if all of the cancer was successfully removed and what further surgery she will need.

Mr Dull has approached the police and his solicitor in search of legal avenues of getting his money back.

They have been able to provide little peace of mind.

"The bank is not obligated to give the money back."

He said he understood the bank had sent a letter to the account holder who incorrectly received the money, but the cash had not been returned.

"If they can't get this money back by letters, I'm going to have to get it privately.

"It would make it a bit easier if we had the money."

ANZ senior manager of media relations Stephen Ries would not comment on whether Mr Dull would have his money returned.

"Mr Dull would need to take this up with Macquarie," Mr Ries said.

Robert and Elaine Dull are angry about the treatment they have received from the ANZ Bank
Robert and Elaine Dull are angry about the treatment they have received from the ANZ Bank Bev Lacey

Topics:  banks, editors picks, money, toowoomba



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