News

Telstra SOS alert fails again

Fay Craigie was found 12 hours after calling for help.
Fay Craigie was found 12 hours after calling for help.

A THIRD person has come forward with evidence that Telstra's outage on the Australia Day long weekend affected their elderly parent's home alert system.

Lance Lane, who lives on a property near Marian, said since the Telstra communication breakdown his mother's home alert system had stopped sending an instant message to his mobile when it was pressed.

Mr Lane said on February 10, his mother Lois Lane used her button to contact 000.

But the alert message usually sent to his phone came through on his Telstra mobile hours later.

Mr Lane is the third Telstra customer to come forward in the past few weeks with a complaint about the service to home alert systems.

Anne-Marie Rankmore's elderly mother Fay Craigie was found unconscious on the floor of her home up to 12 hours after she tried to activate her home alert button during the Australia Day long-weekend outage.

Yvonne Smith's father Colin Gray's home alert system also failed him when he used it to contact 000 on January 27, while having a heart attack.

Ms Craigie and Mr Gray both died after they were taken to hospital.

Ms Rankmore and Mrs Smith joined together last week in their fight to petition for better 000 back-up services.

"I made a very long call to Telstra about it, to their call centre," Mr Lane said.

"I got a text message back a few hours after I called with a reference number and a brief explanation of my complaint, but it was clear the person didn't get the gist of what I was saying."

Mr Lane said his mum's neighbours tried to get in touch with him when the ambulance arrived to take her to hospital but their messages took hours to come through to his phone.

"It's been happening on and off ever since the long weekend when Telstra lines went down," he said.

"The phone shows medium service but I can't make or receive calls.

"Telstra called me today (Friday) and it seems like I've finally got their attention but they still don't know what's causing it. This is a major worry for me, not being able to contact mum."

A Telstra spokeswoman said the company was working to find the fault in Mr Lane's service.

"At this point we do believe it's an individual fault," the spokeswoman said.

"We're trying to work out where the fault actually is."

Member for Dawson George Christensen will meet with Telstra management tomorrow.

His list of questions for the company included:

  • What current measures have Telstra put in place to avoid a repeat of the 000 outage to customers?
  • During the telecommunications breakdown many Telstra mobile phones indicated that users could still make SOS calls, why then couldn't they access 000?

Are you happy with your phone service provider?

This poll ended on 25 February 2013.

No - 45%

Yes - 54%

This is not a scientific poll. The results reflect only the opinions of those who chose to participate.

Topics:  telstra, triple 0




Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

Delays in Korean student murder case

Murder victim Eunji Ban was found in a Brisbane park early Sunday morning.

Murder accused still "unwell" according to lawyer

Dog attack victim was trying to save chicken

A photo of a dog barking for a story about problem dogs barking in Ipswich neighbourhoods. Photo: Rob Williams / The Queensland Times

Council officers investigating early morning incident

Latest deals and offers

Mt Crosby Road and Warrego Upgrade

The Minister for Main Roads and Road Safety Mark Bailey with Member for Ipswich...

Woman cops $12,000 water bill

Bundamba resident Sherelle Taylor receiveda water bill for more than $12,000 after a leak was found in a pipe on her property.

Bundamba resident Sherelle Taylor received a water bill for more than $12,000 after...

Free mobile washing service for homeless

The Orange Sky laundry service offers free clothes and laundry services to those in need. QUU spokesperson Michelle Cull, resident Rickie Stuart and Orange Sky service rollout co-ordinator Alek Jacoby.

The OrangeSky mobile washing van sets up in Queens Park in Ipswich every Wednesday...

Own Sunshine Coast property? You’re about to make money

UP AND UP: Property owners are likely to win from rent and price increases but tenants and first home buyers might not be so happy. Photo: Brett Wortman / Sunshine Coast Daily

Good new for property owners, not so good for buyers and tenants.

Sale nears on last large block of land in Coolum

The 43.37ha property on South Coolum Rd has sold.

South Coolum Rd property to be land banked