News

Mum's shocking ordeal as she lay on hospital floor for hours

Warwick Hospital
Warwick Hospital

UPDATE: Reporter Georja has today spoken to Minister for Health and Member for Southern Downs Lawrence Springborg about this issue.

Full story in tomorrow's Daily News

THE daughter of a Leyburn woman said she was disgusted to find out her mother had spent four hours on the floor of the Warwick Hospital emergency department, crippled in pain and covered in vomit.

The ill woman, who does not wish to have her name published, was taken to hospital on Friday night with excruciating stomach pains.

She said after the ambulance with her in it detoured to another patient, she finally arrived at the hospital to be ordered off the stretcher and into a plastic seat.

The pain from what was later diagnosed as kidney stones was such that sitting became impossible and the woman spent the next three to four hours sitting on the floor with her head resting in the seat.

Despite her apparent pain, the grandmother said she was not offered pain relief, a drink of water or a blanket.

The woman said she was told no beds were available for her and when one became available, she was not offered it by staff.

"They just left me in the corner and didn't want to know me or help me," she said.

"I could understand they were busy but they could have asked: 'How can we make you comfortable?' but they just left me there and they couldn't care."

When her two daughters were unable to find out what was going on with their mother, they drove in from Leyburn.

The woman's eldest daughter said she was shocked to see her mother slouched over a hospital chair with vomit on the front and back of her shirt.

"I am just appalled because she was at hospital and should have got the treatment she needed. She would have got better care at home," she said.

The woman's daughters then began to drive the woman to Toowoomba Hospital but were forced to call an ambulance near Clifton when their mother suffered an epileptic fit.

The women said they could not fault Toowoomba Hospital where staff tested the woman, diagnosed her problem and gave her a bed for two nights.

Warwick Hospital director of nursing Megan O'Shannessy said there were two serious cases in the emergency area at the time the woman arrived.

"On behalf of Warwick Hospital, I regret if the patient and her relatives found the service provided unsatisfactory," she said.

"I have spoken with relatives of the patient over the weekend, apologised and provided advice on complaint mechanisms."

Ms O'Shannessy said one of the woman's guests was abusive to staff.

The patient said her adult daughter yelled at staff and knocked papers off a desk out of frustration at seeing her mother in such a state.

Family members said they had made a complaint to Queensland Health.

Topics:  emergency department, queensland health, toowoomba hospital, warwick hospital



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