News

Mum's shocking ordeal as she lay on hospital floor for hours

Warwick Hospital
Warwick Hospital

UPDATE: Reporter Georja has today spoken to Minister for Health and Member for Southern Downs Lawrence Springborg about this issue.

Full story in tomorrow's Daily News

THE daughter of a Leyburn woman said she was disgusted to find out her mother had spent four hours on the floor of the Warwick Hospital emergency department, crippled in pain and covered in vomit.

The ill woman, who does not wish to have her name published, was taken to hospital on Friday night with excruciating stomach pains.

She said after the ambulance with her in it detoured to another patient, she finally arrived at the hospital to be ordered off the stretcher and into a plastic seat.

The pain from what was later diagnosed as kidney stones was such that sitting became impossible and the woman spent the next three to four hours sitting on the floor with her head resting in the seat.

Despite her apparent pain, the grandmother said she was not offered pain relief, a drink of water or a blanket.

The woman said she was told no beds were available for her and when one became available, she was not offered it by staff.

"They just left me in the corner and didn't want to know me or help me," she said.

"I could understand they were busy but they could have asked: 'How can we make you comfortable?' but they just left me there and they couldn't care."

When her two daughters were unable to find out what was going on with their mother, they drove in from Leyburn.

The woman's eldest daughter said she was shocked to see her mother slouched over a hospital chair with vomit on the front and back of her shirt.

"I am just appalled because she was at hospital and should have got the treatment she needed. She would have got better care at home," she said.

The woman's daughters then began to drive the woman to Toowoomba Hospital but were forced to call an ambulance near Clifton when their mother suffered an epileptic fit.

The women said they could not fault Toowoomba Hospital where staff tested the woman, diagnosed her problem and gave her a bed for two nights.

Warwick Hospital director of nursing Megan O'Shannessy said there were two serious cases in the emergency area at the time the woman arrived.

"On behalf of Warwick Hospital, I regret if the patient and her relatives found the service provided unsatisfactory," she said.

"I have spoken with relatives of the patient over the weekend, apologised and provided advice on complaint mechanisms."

Ms O'Shannessy said one of the woman's guests was abusive to staff.

The patient said her adult daughter yelled at staff and knocked papers off a desk out of frustration at seeing her mother in such a state.

Family members said they had made a complaint to Queensland Health.

Topics:  emergency department, queensland health, toowoomba hospital, warwick hospital




Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

'My husband lasted 6 weeks as a stay at home dad'

APN Hey Mummy Feature for online - stock images. Katie Dykes being interviewed for the webisodes. Photo Marc Stapelberg / The Northern Star

FROM the outside, being a stay at home mum looks like a breeze.

THE EXPERT: Stop judging working mothers

SUPER MUMS: Being a working mums comes down to perfecting time management.

"WORKING for money is all right; so is working because you want to.”

OPINION: How to prepare your child for day care

Your kids will love childcare, but it may take some adjusting.

GETTING your child ready for day care is vital.

Health and nutrition with kids - how do you balance it?

HOW important is health and nutrition in your household?

Smack or no smack - where do you stand?

THE debate is reignited - is smacking acceptable?

Technology and kids: Do you ever cut their wi-fi?

Check out our new video series featuring mums having a chat

Why Baden-Clay's lawyers say he's not a murderer

Gerard Baden-Clay

The QLD DPP has moved to have Baden-Clay found guilty of murder

Waterfall at Queens Park

Waterfall at Queens Park.

Congratulations Melissa Faye

Food van crashes into embankment

Women treated at scene of motorway crash

Latest deals and offers

Driveway delivery

Toby Hill was born on June 22 on his grandparents driveway in Riverhills. Pictured is big brother Bradley Hill, dad Matt Hill, mum Hannah Hill, grandmother Donna Eagle and grandfather Nick Eagle.

Toby Hill was born on June 22 on his grandparents driveway in Riverhills.

Rosewood Amber Alert

No Caption

Audio of Detective Senior Sergeant Greg Williams of the Ipswich Child Protection...

Ernie Els dunks for eagle

Smooth swing, great shot.

Ernie Els lives up to his reputation for one of the best swings in golf.

Three bedroom, 1100sqm block: Is this Qld's cheapest home?

BARGAIN BUY: Is this North Bundaberg property the cheapest home in Queensland?

Becoming a real estate mogul is all about risk and reward

PROPERTY BOOM: Coast prices set to skyrocket

Like other areas in south-east Queensland, the Sunshine Coast is at the start of the upturn on the property clock.

Values predicted to rise 25-33%