WHEN Ann Vaughan's sister packed some toffees and treats into a post-pack in England she thought she had allowed more than enough time for the parcel to arrive before Ann's birthday.
Instead, the parcel arrived at Mrs Vaughan's Wulkuraka home almost three months after it was sent, missing her birthday by more than two months.
Mrs Vaughan, who is going though health problems at the moment, said her sister's parcel left England on May 7 and only arrived on August 1.
She contacted The Queensland Times trying to find an answer.
"My birthday is on May 27 and my sister sent it on the seventh thinking that was plenty of time," Mrs Vaughan said.
"After it arrived, I told my sister and she couldn't believe it took so long to arrive.
"My sister sent the toffees and liquorice allsorts.
"It was sent by what they call first-class mail.
"They said you had to have a tracker on it, but you have to pay extra for that."
To make matters worse, the parcel was badly discoloured and the tasty items inside were damaged.
"If only it could talk, it would tell you what it was submerged in as half of the envelope is stained. It looks like water that has dried," Mrs Vaughan said.
"The toffee inside was all broken and the liquorice allsorts looked like they had been through a vice, but the packets were still sealed.
"I'd like to know where it's been for three months, I really would.
"What an adventure this mail must have had because by boat it only takes six weeks.
"But it can't talk, so it can't tell you where it has been.
"I suppose I should say I am one of the lucky people receiving their parcels - many don't."
Australia Post is investigating.
The mail service says if a parcel or letter hasn't been delivered as expected and people are concerned it is missing, or lost, there are ways to help track it down.
If the article was sent using a tracked service, use its track-your-item-tool to check its status.
Check the address details with the sender to make sure the item was correctly addressed.
The sender of the item should lodge a missing item enquiry form so Australia Post can investigate.
Have you had a problem with your mail going missing or taking ages to arrive? Email email@example.com with details.
Update your news preferences and get the latest news delivered to your inbox.