Business

Our bus drivers want to be known as the world's friendliest

PROUD: Paul Semerdjian of Bus Queensland was one of the bus drivers who undertook a TAFE customer service course.
PROUD: Paul Semerdjian of Bus Queensland was one of the bus drivers who undertook a TAFE customer service course. Rob Williams

WITH more than 600 bus services across Ipswich every day, Bus Queensland drivers want to be known as the world's friendliest.

They are now one step ahead of the challenges such as bad traffic and difficult customers thanks to a special course completed at TAFE South West.

About 100 Bus Queensland drivers in Ipswich have graduated from a customer service training workshop, and 60 drivers have also finished a Certificate 3 in driver operations at the TAFE.

The newly qualified drivers celebrated during a special event hosted by Bus Queensland earlier this week.

Bus Queensland human resources manager John Muir said their drivers interacted with hundreds of people each day, and spent a large part of their day building rapport with their customers.

"Our bus drivers love connecting with people," he said. He said the event with Bus Queensland and the TAFE was to recognise what for many drivers was their first formal industry qualification.

"You could see the pride on their faces," Mr Muir said.

Mr Muir said about 160 staff were based out of Bus Queensland's Ipswich depot, including 130 drivers.

Bus users may spot the Queensland Times campaign logo City Pride the next time they take a ride, as Bus Queensland signed up to be part of the month-long shop local campaign.

More than 370 businesses have signed on to participate in the campaign, which gives local shoppers the chance to win up to $5500 to spend in City Pride businesses.

"We take great pride in being part of the Ipswich community," Mr Muir said.

Topics:  bus queensland, city pride (qt), customer service, tafe



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